Privacy Statement on Client Information for Health & Performance Services

LHM Physical Therapy Institute, LLC’s (LHMPTI) Health and Performance Services (HPS) are not subject to the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended from time to time (HIPAA). Although the Personal Information of HPS clients is not subject to HIPAA privacy protections, LHMPTI considers the privacy of its HPS clients to be of the utmost importance. This HPS Privacy Statement describes how LHMPTI may collect, use, disclose, and safeguard your information when you use the Health and Performance Services. Please review it carefully.

Information We Collect

We may collect information by which you may be personally identified, such as name, date of birth, postal address, email address, telephone number, payment information or any other identifier by which you may be contacted online or offline (“Personal Information”).

How We Use Your Information

We use Personal Information that we collect about you or that you provide to us:

To provide you with information, products, or services that you request from us.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our website or any products or services we offer or provide though it.
To contact you, when you request to be contacted by us.
In connection with our business operations, including to evaluate and improve our Health and Performance Services.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

Disclosure of Your Information

We may disclose aggregated information about you, and information that does not identify any individual, without restriction. We may disclose Personal Information as described in this Privacy Statement to:

Consult with you about our services.

Bill you for our services.
Our subsidiaries and affiliates, contractors, service providers, and other third parties we use to support our business.
A buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of LHMPTI’s assets.
Comply with any court order, law, or legal process, including to respond to any government or regulatory request.
Communicate with others involved in your health and wellness.
Communicate with proper authorities in the event of suspected abuse or a health or safety situation.
Protect the rights, property, or safety of LHMPTI, our customers, or others.
Communicate appointment reminders, information about services, and other information to you by email or text, to the extent that we have your consent to do so.
Fulfill the purpose for which you provide it.
Any third party or other purpose disclosed by us when you provide the information.
Any third party or other purpose with your consent.

We will not:

Market or sell your Personal Information.
Create or manage a publicly available directory of clients.

Security of Your Information

We use reasonable administrative, technical, and physical measures to protect your Personal Information from unauthorized access, use, or disclosure. However, no security system is impenetrable, and we cannot guarantee the security of our systems.

HPS Client Requests

As an HPS Client, you may:

Request a copy of your HPS record, for which you may be charged a reasonable fee.

Ask us to correct your HPS record. Although we will consider all such requests, we may decline if we have a reasonable basis to do so.
Request that we not communicate your Personal Information to specific individuals. While we will strive to respect this request, we may do so if deemed reasonably necessary in response to a health or safety situation.
Opt out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications.

Changes to This Privacy Statement

We may update this Privacy Statement from time to time. We will notify you of any changes by posting the new statement on our website. Your continued use of HPS after any changes indicates your acceptance of the new Privacy Statement.

Contact Us

If you have any questions or concerns about this Privacy Statement, please contact us at compliance@lhmpti.com or 717-803-3342.